FAQ

Frequently Asked Questions

What is moissanite?
Moissanite is a lab-created gemstone that rivals diamonds in brilliance and durability. It scores 9.25 on the Mohs hardness scale, making it one of the hardest gemstones in the world — perfect for everyday wear.

Is your jewelry hypoallergenic?
Yes. All Julia Ann Collection pieces are crafted with hypoallergenic metals (sterling silver, gold-filled, or solid gold) and are safe for sensitive skin.

How do I find my ring size?
If you're unsure, message us before ordering and we'll send a free printable sizing guide. Most rings can also be exchanged for a different size within 14 days of delivery.

How long does shipping take?
Orders are processed within 1–2 business days. Standard U.S. shipping takes 3–5 business days. Expedited and international options are available at checkout.

Do you offer returns or exchanges?
Yes. We accept returns and exchanges within 14 days of delivery on unworn items in original packaging. See our Refund Policy for full details.

How do I care for my jewelry?
Keep pieces dry, store separately in a soft pouch, and avoid contact with perfumes, lotions, and chlorine. Polish gently with a soft cloth to maintain shine.

Do you offer custom or engraved pieces?
Yes! Contact us with your idea and we'll be happy to quote a custom design or engraving.

Still have questions? Reach out via our Contact page — we typically reply within 24 hours.